What This Page Covers and How to Use It
We built this FAQ to answer the practical stuff — not vague platform summaries, but the actual steps you run into when managing your account. Questions are grouped by topic: getting started, funding your wallet, withdrawing, and contacting support. If you want to add PayPal or Venmo to your account, the answer is in the payments section below. If your Play+ prepaid
card didn't process, check the wallet troubleshooting entry. Each answer reflects how the platform actually works today, so you're not reading outdated copy. For anything not covered here, our live chat connects you directly with the team. Players in Chicago have also used the in-app message thread to resolve verification questions without leaving the lobby. Start with the section that matches your
situation, and if you need to go deeper, the support paths at the bottom of this page will get you there.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat
- Account Wallet